Customer Service Officer | Construction Chemicals at BASF West Africa

BASF West Africa –  customer service officer and construction chemical job vacancies at BASF West Africa  – BASF West Africa has an opened job for those that are interested in working with them as a customer service officer or construction chemical to be his/her career. Details of the job are explained below.Customer Service Officer | Construction Chemicals at BASF West Africa


  • Company: BASF West Africa
  • Location: Lagos, Nigeria
  • Posted Date: Oct 17, 2017
  • Job type: Full time Customer Service

BASF West Africa Job Description

BASF West Africa ongoing recruitment for  suitable and qualified applicants to fill the position of Customer Service Officer – Construction Chemicals.

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The Position is based in Nigeria.

What You Can Expect
The Customer Service Officer (CSO) is required to take the full ownership and responsibility of all back-office OTC processes? In this role, duties will include:

  • Customer Order Management – Effective Sales Order Management, order entry, compilation of pro-forma invoices, checking product availability Handling enquiries, keeping the customers updated with the progress of sales order by interfacing with the Production and Sales team
  • Coordinate customer enquiries, directing the enquiry to the appropriate department and / or responsible person and ensure feedback is given to customer within required or agreed timeframe.
  • Proactively support Credit Management team to ensure minimal dunning issues and effective credit limits on customer accounts
  • Non-Conformance Management- Process customer returns and credit notes through the NCM or other applicable system
  • Ensuring all required master data, eg customer masterdata is updated and maintained on SAP per BU processes
  • Support to EB sales team with handling defined customer requests, eg stock availability, pro-forma invoices, data sheets, and Material Safety Data Sheets
  • Handling of all customer sample requests, from receiving of the request, to recording and processing to delivery of the sample to the customer within the agreed timeframes.
  • Reporting on relevant order management KPI’s to Country management team.

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What BASF West Expect From Job Seeker

  • National Diploma or Degree within relevant field OR equivalent qualification and 6 to 8 years’ experience with proven track record in the related field
  • Proven track record of work experience in Sales or Logistics
  • SAP experience and Microsoft Office computer skills are essential for this role.
  • Self-motivated and result orientated
  • Strong interpersonal and negotiating skills
  • Strong organisational skills
  • Excellent communication skills with fluency in English is required.

What BASF West offers

  • Responsibility from day one in a challenging work environment and on-the-job training as part of a committed team. Competitive compensation including attractive benefits as well as excellent career opportunities in an international company.


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